Ensure the customer lockbox feature is enabled
Remediation Considerations
| MaxScore | ImplementationCost | UserImpact |
|---|---|---|
| 1 | Moderate | Moderate |
Remediation Impact
Until the request is approved, the Microsoft engineer will not be granted access to customer data.
Remediation
Turn on customer lockbox by:
- Using a work or school account that has either the global administrator or the Customer Lockbox access approver role assigned, go to https://admin.microsoft.com and sign in.
- Choose Settings > Org Settings.
- Select Security & Privacy > Customer Lockbox > Edit, and then move the toggle to On or Off to turn the feature on or off.